Resend a download email

If a customer can't find their download email, you can send it again. Resend it from the order in ABC Digital Downloads, or from the order in Shopify admin. Both send the same email, with the subject "Your digital download is ready! 🎉".

Available on the Essential, Professional and Plus plans.

Resend from the order in ABC

⚠️ Important: Resend Download Email sends the email as soon as you click it. There's no confirmation step.

1. In ABC, go to Orders.
2. Click the order.
3. Click Resend Download Email at the top of the page.

The email lists all the order's files, including any you've attached to the order with Manually connect files.

Resend from the order in Shopify admin

1. In your Shopify admin, go to Orders.
2. Click the order.
3. Click More actions.
4. Under Apps, click ABC: Resend download email.
5. In the Resend download email window, check who the email goes to (To), when it was last sent, and the order's Files, with how many times each has been downloaded.
6. Click Resend email.

Once every 10 minutes

You can resend an order's download email once every 10 minutes, and the two ways share that limit. After you resend from either one:

• Resend Download Email in ABC is unavailable for 10 minutes, even if you reload the page.
• The Shopify admin window says "This email was sent recently. Please wait 10 minutes before sending again." and turns off Resend email.

⚠️ Important: If Order Download Links is turned off in Settings > Email templates, resending sends nothing. ABC still confirms the resend and starts the 10-minute wait, but no new email appears in Email activity.

Check that the email was sent

On the order's page in ABC, Email activity lists the emails ABC sent for that order, with the Subject, when it was Sent, and its Status: Sent, Delivered or Opened. Click view to see an email as it was sent.

💡 Tip: Customers can also open their files from the Order status page, as long as ABC's block is on that page and Display download links on the Order Status page is turned on in Settings.

Customers with no email address

If your checkout asks for an "Email or mobile phone number", a customer can check out with only a phone number, and their order then has no email address. To find these orders, go to Orders in ABC, click Add filter, choose Customer Email and select No email address set. See Searching orders.

💡 Tip: To make customers enter an email address at checkout, go to Settings > Checkout in your Shopify admin. Under Customer contact method, choose Email instead of Phone number or email.