1. Acceptance of Terms
By installing or using ABC Digital Downloads, you (“Merchant”) agree to these Terms of Service. These terms constitute a legal agreement between you and ABC Digital Downloads LLC (“we,” “us,” “our”). If you do not agree to these terms, you must discontinue using ABC Digital Downloads immediately. We reserve the right to modify these terms at any time. Significant changes will be communicated via email or within the Shopify app notification system. Your continued use of ABC Digital Downloads after such changes constitutes acceptance of the updated terms.

2. Service Description
ABC Digital Downloads is a Shopify app that enables merchants to host, sell, and deliver digital products—such as files, ebooks, music, and videos—directly to their customers. While we provide tools to automate delivery and file access control, the effectiveness and accuracy of the setup depend on the merchant’s configuration and store environment.

3. Disclaimer of Warranties
ABC Digital Downloads is provided “as is” and “as available,” without warranties of any kind. We do not guarantee uninterrupted service, complete error-free operation, or compatibility with all third-party apps or themes. Merchants are responsible for:

  • Testing their setup and delivery workflows
  • Ensuring compatibility with their store and other installed apps
  • Monitoring for download issues or customer access errors

We do not warrant that:

  • The app will meet your specific expectations
  • Third-party integration issues will be resolved by us
  • The app will result in increased sales or customer satisfaction

4. Sales Impact Disclaimer
ABC Digital Downloads allows merchants to configure and distribute digital products, but we do not control your store’s strategy, branding, or customer flow. It is your sole responsibility to:

  • Ensure file access settings and delivery rules are correct
  • Monitor download activity and access logs
  • Handle pricing, refunds, and customer service

We are not liable for lost revenue, incorrect file access, customer complaints, or digital rights management issues resulting from improper setup.

5. Limitation of Liability
To the maximum extent permitted by law, ABC Digital Downloads LLC and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages related to your use of the app. This includes, but is not limited to:

  • Revenue loss
  • File delivery issues
  • App unavailability or misbehavior due to third-party conflicts

Total liability, if any, is limited to the amount paid for the app during the six (6) months prior to the claim.

6. Indemnification
You agree to indemnify and hold ABC Digital Downloads harmless from claims, losses, or liabilities arising from:

  • Your misuse of the app
  • Customer disputes regarding digital access or unauthorized downloads
  • Legal violations (e.g., copyright, consumer protection, or data privacy)

You are solely responsible for ensuring legal compliance when using the app.

7. Subscription Fees and Billing
App fees are billed via Shopify based on the plan you select. Access may be suspended or terminated if payment fails.

  • Pricing may change, and continued use after notification constitutes acceptance.
  • Free trials may be offered and will convert to paid plans unless canceled before expiration.
  • Refunds are discretionary and limited to technical issues unless otherwise required by law.

8. Termination and Suspension
We may suspend or terminate access if:

  • You violate these Terms
  • You fail to pay applicable fees
  • Fraudulent or abusive behavior is detected

Termination may include removal of access to stored files or download links.

9. Merchant Responsibilities
You are responsible for:

  • Ensuring all uploaded content is legal and owned by you
  • Setting appropriate file access rules and download limits
  • Complying with applicable digital commerce laws and regulations

ABC Digital Downloads only provides a delivery framework—you are fully responsible for content, pricing, access, and customer support.

10. Intellectual Property
All intellectual property related to the ABC Digital Downloads platform—including the app interface, branding, and underlying technology—belongs to ABC Digital Downloads LLC. Merchants are granted a non-exclusive license to use the app solely within their Shopify store.

You may not reverse engineer, resell, or misrepresent the app in any form.

11. Data Collection and Privacy
We collect data needed to operate the app, deliver files, and track downloads. This includes:

  • Order and customer information for digital delivery
  • Uploaded file metadata
  • Basic analytics on usage

You are responsible for informing your customers and complying with applicable data protection laws. Refer to our Privacy Policy for more details.

12. Third-Party Integrations
Our app integrates with Shopify and may interact with other apps or services. We are not liable for changes in third-party services, API updates, or outages that affect ABC Digital Downloads functionality. Compatibility testing is your responsibility.

13. Force Majeure
We are not liable for delays or disruptions caused by factors beyond our control, including natural disasters, internet failures, government restrictions, or infrastructure outages.

14. Dispute Resolution
Any disputes arising from these Terms shall first be addressed in good faith between both parties. If unresolved, disputes will be settled via binding arbitration in Ohio, United States under AAA rules. Each party covers its own legal costs unless otherwise required by law.

15. No Waiver
Failure to enforce any term does not waive our right to enforce it later. Any waiver must be in writing and signed by an authorized representative of ABC Digital Downloads.

16. File Confidentiality and Usage
You retain full ownership of all digital files uploaded through ABC Digital Downloads. We will not access, copy, share, or use your uploaded files for any commercial or non-commercial purposes. Files are only accessed if necessary to deliver content to your customers or to provide technical support at your request. We do not monitor, modify, or distribute merchant-uploaded content in any form, and your files remain private unless intentionally shared by you through the app’s delivery settings.