1. Who We Are
ABC Digital Downloads is a Shopify app that allows merchants to upload, host, and deliver digital files (such as PDFs, images, videos, audio, and other downloadable content) to customers who purchase digital products on their Shopify store. Our website address is https://abcdigitaldownloads.com. We are committed to protecting your privacy and handling your data responsibly and securely.

2. Data Collection

App Usage Data
When you install and use the ABC Digital Downloads app, we may collect data such as:

  • Your Shopify store URL
  • Store owner name and contact email
  • File upload metadata (e.g., file name, file size, file type)
  • Order information related to digital file fulfillment
  • Download activity (e.g., customer email, IP, timestamp)

This information helps us deliver files securely, support file delivery performance, and offer basic analytics.

Website Comments
If you leave comments on our website, we collect the data shown in the comment form, along with your IP address and browser user agent string to help with spam detection.

Media Uploads (Website)
Avoid uploading images with embedded location data (EXIF GPS) on our website, as this data can be extracted by others.

3. Cookies

What Are Cookies?
Cookies are small text files stored in your browser that enhance your experience by remembering preferences and session data.

Types of Cookies We Use:

  • App Session Cookies: Used to authenticate your session with the app and improve user experience.
  • Analytics Cookies: Set by services like Google Analytics or Microsoft Clarity to track website usage behavior.
  • Comment & Login Cookies (Website Only): May store name, email, or site preferences for future visits.

Managing Cookies:
You can disable cookies in your browser settings, but doing so may affect the app’s or website’s performance.

4. Embedded Content from Other Websites
Our website may include embedded content (e.g., videos, articles, images) from third-party websites. These external sites may collect data about you and use cookies. Their data collection practices are governed by their own privacy policies.

5. Purpose of Data Collection
We collect data for the following reasons:

  • To securely deliver digital files to customers
  • To monitor and improve app performance
  • To provide customer support and troubleshoot issues
  • To protect against abuse and fraud
  • To understand how users interact with our website and app

6. Who We Share Your Data With
We do not sell or rent your personal or store data. However, your data may be shared with:

  • Shopify: For secure integration and authentication
  • Analytics Tools: Like Google Analytics and Microsoft Clarity (for web activity only)
  • Spam Detection Services: To protect comment forms from bots
  • Authorized Personnel: For internal support or debugging purposes only

We do not share or use merchant-uploaded files for any commercial or non-commercial purposes. See Section 14 for more.

7. Data Retention

  • App Data: We retain order, file, and download data as long as your store uses the app or as necessary for support/legal obligations.
  • Uploaded Files: Files remain on our servers while your store uses the app and may be deleted after uninstallation or upon request.
  • Comments: Retained indefinitely to allow for ongoing moderation.
  • Website Account Data: Stored until you request deletion or close your account.

8. Your Data Rights
You may request:

  • An export of your personal data
  • Deletion of your data (excluding data required by law or to support active services)
    To make a request, contact us at [email protected].

9. Where Your Data Is Sent
Some data may be processed or stored on servers outside your country. We use appropriate safeguards (e.g., contractual clauses) to ensure data protection in accordance with international privacy laws.

10. Data Security
We use encryption, access controls, and regular security audits to protect your data. While we take security seriously, no system is 100% immune from risk. We will notify affected parties in the event of a breach, as required by law.

11. Legal Basis for Processing
We rely on the following legal bases for processing your data:

  • Consent (e.g., for cookies or marketing opt-ins)
  • Contractual necessity (e.g., delivering purchased files)
  • Legitimate interest (e.g., fraud prevention, performance monitoring)
  • Legal obligations (e.g., tax, billing, compliance)

12. Data Breach Response
If a data breach occurs, we will:

  • Investigate and contain the issue
  • Notify affected users within 72 hours (if required)
  • Explain what data was affected and how we’re addressing it

13. Third-Party Analytics
We use:

  • Google Analytics: Tracks website behavior. Opt out here.
  • Microsoft Clarity: Records anonymized user sessions to improve usability.

Both may set cookies and collect anonymized usage data. Refer to their respective privacy policies for details.

14. File Ownership and Confidentiality
All digital files you upload to ABC Digital Downloads remain your property. We will not access, view, share, copy, or use your uploaded content for any commercial or non-commercial purposes.
Files are only delivered to your customers based on the settings you configure within the app. Access to files is strictly limited to support staff in cases where intervention is necessary to provide technical assistance.