Customizing Email Templates

With ABC Digital Downloads, you can fully customize the emails sent to customers after they purchase a digital product. Branded, clear emails create a better customer experience and reduce confusion when accessing downloads.

Step 1: Access Email Templates

  1. Open ABC Digital Downloads in your Shopify admin.
  2. Go to Settings → Email Templates.
  3. Locate the specific template you’d like to customize (e.g., download email, expiration notice).
  4. Click Edit Template next to the email you want to modify.

Step 2: Customize Your Template

In the email editor, you can:

  • Change the Subject Line: Personalize the subject to match your brand voice.
  • Edit Email Content: Update the message to include your tone, instructions, or additional details.
  • Use Dynamic Placeholders: Automatically insert order details, customer names, and download links.
  • Format for Branding: Add headings, bold text, hyperlinks, or other styling to match your store’s design.

Click Save when you’re done editing.

Step 3: Restore a Default Template

If you ever want to start fresh:

  1. Return to Settings → Email Templates.
  2. Click Restore Default Template next to the email you want to reset.
  3. Confirm the action—this will replace your custom changes with the original default template.

✅ Next Steps

  • Once saved, your updated template will automatically be used for all future customer emails.
  • You can return to the Email Templates section anytime to make further adjustments.
  • To ensure emails are sent from your own domain (rather than the default ABC sender), follow our guide on Setting Up a Custom Email Domain.